Orders can be processed online 24/7 using the book now forms on the services and prices page. Orders can also be made by calling our sales team on 0844 0776191.

The typical time from product ordering to having reports is usually 3 days. We have been known to turn them around in less than 24hrs in urgent cases.

Payment for your order can be made online at the point of booking; online after the booking has been processed using your username and password, over the telephone with one of our team .

All of the engineers we employ are registered with the UK’s Leading bodies which include Gas Safe, NICEIC & Stroma. Our Gas Safe Registration number is 518686.

All of our online ordering is completely safe and we share no data with any 3rd party. We are also an Internet Shopping Is Safe Accredited retailer (Isis) which shows are commitment to making sure our customers and there information is handled in the correct manner.

Reports are produced electronically using the latest software. Customers are sent the reports via email and the reports are also stored for the life of the report on our secure web portal that you have access to 24/7. The benefit of having you documents stored electronically on our system is that it fulfils your legal obligation and ensures the documents will never be lost!!.

When renting your property to a tenant it is a minimum legal requirement that you have a Gas Safety Certificate on all the gas appliances you have in the property and an Energy Performance Certificate (EPC). It is also recommended to have all of the electrical appliances e.g. Kettle, Toaster, Washing Machine that you are leaving for the tenant tested. If you’re a 1st time landlord and the property has never been let before you will also have to have a fixed wiring Electrical Periodic Inspection report carried out which checks the hard wiring for safety.

If you are renting to the council you will need a Gas Safety Certificate, Energy Performance Certificate, Periodic Electrical Inspection, Portable Appliance Test. ( Selected council may not require you to have a Portable Appliance Test).

When selling a property, before putting it on the market you are required to provide an Energy Performance Certificate (EPC).

If you are buying a property and it has been recommended to get you electrics and gas checked you will need to purchase a Gas Safety Certificate and Periodic Electrical Inspection Report. This will detail weather the gas is safe to use and will give you a clear picture of the condition of the electrics in the property.

If you have processed an order and have not received any emails please send an email to our support team support@londonpropertyinspections.co.uk quoting your order reference number and your correct email address and a member of our team will resend you your emailed confirmation.

If you are having trouble viewing your online documents and you have made payment please contact a member of support quoting your order reference number. They will get back to you within a few working hours and rectify the matter. The best way to contact support to endure your matter gets dealt with quickly is via email: support@londonpropertyinspections.co.uk.

Once you have used your username and password to get to your account home page you will see a section called “View Orders” please click on this and you will be presented with a list of your orders. Once you see the order that you wish to view documents for you need to click the “View Order Documents” option, from the dropdown list. If you encounter any further problems please call or email are existing customer support line on 0844 544 9478.

If you wish to make payment online using debit or credit card in your online account, Login and you will be presented with a section called “Pay an Invoice” please click this option and you will be presented with the order(s) you have an outstanding balance on. Please click the Pay Invoice button on the order you wish to pay which will take you through to the secure online payment page.

All of our online ordering is completely safe and we share no data with any 3rd party. We are also an Internet Shopping Is Safe Accredited retailer (Isis) which shows are commitment to making sure our customers and there information is handled in the correct manner.

Reports are produced electronically using the latest software. Customers are sent the reports via email and the reports are also stored for the life of the report on our secure web portal that you have access to 24/7. The benefit of having you documents stored electronically on our system is that it fulfils your legal obligation and ensures the documents will never be lost!!.

When renting your property to a tenant it is a minimum legal requirement that you have a Gas Safety Certificate on all the gas appliances you have in the property and an Energy Performance Certificate (EPC). It is also recommended to have all of the electrical appliances e.g. Kettle, Toaster, Washing Machine that you are leaving for the tenant tested. If you’re a 1st time landlord and the property has never been let before you will also have to have a fixed wiring Electrical Periodic Inspection report carried out which checks the hard wiring for safety.

If you are renting to the council you will need a Gas Safety Certificate, Energy Performance Certificate, Periodic Electrical Inspection, Portable Appliance Test. ( Selected council may not require you to have a Portable Appliance Test).

When selling a property, before putting it on the market you are required to provide an Energy Performance Certificate (EPC).

If you are buying a property and it has been recommended to get you electrics and gas checked you will need to purchase a Gas Safety Certificate and Periodic Electrical Inspection Report. This will detail weather the gas is safe to use and will give you a clear picture of the condition of the electrics in the property.

The Gas Safety Certificate must be presented to a tenant prior to them moving into the property to rent. It is advisable that you order the Landlords Gas Safety Certificate at least 2 - 3 weeks before the tenancy start date. This is to ensure that time is given should the Gas Engineer recommend mandatory work.

All of our Gas Engineers are Gas Safety Registered and carry ID cards as proof of registration. They also carry our company ID cards.

When our Gas engineer visits your property, they will carry out a Gas Safety Inspection and later produce a Landlords Gas Safety Certificate or Gas Safety Record using a PDA. The Gas Safe engineer will produce a standard Gas Safety Certificate which can be identifiable with a Gas Safe Register logo. The Gas Safety Record will also have our Engineers Gas Safe Identification number on it. The Gas Safety Certificate will also contain information such as: Property Address; The Gas Appliances in the Property and where they are located; The Date of the Inspection; Any Defects to the Gas Supply and any necessary remedial action.

If the Engineer considers that the Gas Installation or Gas Appliances are unsafe, he/she may choose to leave a warning notice for the landlord or in some cases, may disconnect the appliance. In this instance, you must seek to rectify any mandatory maintenance or repair on the appliances or installation. Our engineers can carry out the repairs if you require.

If work is needed on a Gas Appliance or to the gas installation, this will be noted on the Gas Safety Certificate. Once the work has been carried out, the paid invoices from the Engineer can be attached to the safety certificate to prove that the work has been carried out. This will prevent you from having to have a new Gas Safety Certificate.

Gas inspections must be carried out annually by a Gas Safe Registered engineer. A copy of the new Gas Safety Certificate must be given to the tenants within 28 days of the Gas Inspection. Once you are a customer we will notify you 28 days before a new certificate is needed every year and arrange a convenient time for the certificate to be carried out.

Our Engineers carry out the Gas safety certificate on PDA Devices and the certificates are electronic PDF documents that are available within 12 hours of the inspection being carried out. When the certificate is ready you will receive an email letting you know your document is in your online account ready to download.

If you smell gas call the Emergency Helpline: 0844 111 999 for England, Scotland and Wales.

An Energy Performance Certificate should be ordered if you are renting or selling a property. It is a mandatory requirement under EU and UK law to have an EPC in place before a property can be marketed for sale or rental.

All Energy Assessors should carry relevant I.D and should be able to give you there Accreditation number at any point. If you have any reservations about an energy assessor we suggest you ask for identification and call the company he/she works for or call the Accrediting body directly.

When you’ve had your EPC carried out you will receive an 8 page electronic document outlining how energy efficient thee home is and recommendations on how to improve efficiency.

The energy Performance certificate is NOT a pass or fail certificate. The certificate is designed to outline how efficient a property is not to determine whether it’s a pass or fail.

An Energy Performance Certificate will last for 10 Years.

The short answer is No. The certificate lasts for ten years and can be used for all tenants within this time period.

The big difference between a commercial and domestic energy performance certificate is that a different type of engineer has to carry the service out using different software. A domestic Energy Performance Certificate is the easier of the two to conduct and as a result is usually vastly cheaper in price. The Commercial EPC is usually more complex, requires extra time and is usually more expensive. If you require a quote for a commercial EPC please give our sales team a call on 0844 077 6191.

Periodic Inspections are usually purchased when a Landlord is renting out there property or when a prospective purchase is buying a property and wants to determine the condition of the wiring within a property.

All registered engineers will have to be registered with a UK Governing body and will have a unique ID Number and identification. This can be cross check by calling the Governing body e.g. NICEIC and confirming that he is registered to provide the service.

When having an electrical periodic inspection you will get an 8 page document outlining what has been tested, the condition of the properties wiring and recommendation (if there are any) that need to be carried out to bring the property up to British standards.

If your report has failed you will be issued with the reasons of failure on the report. The report will outline the problems and will give the problems codes (1 being urgent attention through to 4 being a minor fault that doesn’t need urgent action)

All our electrical engineers are qualified to carry out electrical remedial works if a report is found to be unsatisfactory.

If your certificate fails you are free to use any registered contractor to get the works rectified. We offer our services with no ties..

If one of our qualified electricians carries out your remedial works and we had issued your original certificate we would provide you with a new certificate at no extra charge.

If renting your property through the council you will definitely need a periodic electrical inspection to comply.

The reports Validity depends on the condition of the wiring in the property e.g. if the wiring is really bad the certificate may only be valid for two years, If the wiring is in good condition it will be valid for five years.